Dawn is a sociologist who specialises in Human Factors and safety investigation within health, social care, and education.  She spent almost 20 years as an academic researching and teaching at the universities of Northumbria, Aberdeen, and Oxford.  Her work in Human Factors and patient safety was born from personal experience when her first child was birth injured.  She is particularly interested in how we improve services by engaging patient/service user perspective.  She established the education function at the HSIB and is currently working with the Clinical Human Factors Group as their Programme Manager.